My Top Ten And What It Means For Getting Your Own Metrics Right

Nigel Fenwick

Every so often I check my blog stats to see what you, the reader, find most interesting - my goal is to continue to bring you great content in both my blog and my research. While I was looking back over my blog stats I thought you might like to see the top ten blog posts in case you missed any of them. But just how should I assess the top ten? Like all outcome metrics, this one is open to interpretation. 

I could take the simple route and just count which posts have the most reads. But that would fail to take into account how many days it has been since the blog was published - it stands to reason that older blog posts might garner more reads. So a ranking based on the number of reads divided by the number of days the post has been online would yield a more accurate result in terms of most read post (See Table 1 - Top ten most read posts).

Table 1 - Top Ten Most Read Posts By Views / Days


1 Unleash Your Digital Business
2 Why Customer Experience Will Become The #1 CIO Priority
3 Free Enterprise Software On The Horizon
4
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Hyperscale Public Clouds: If You Can't Beat 'Em, Join 'Em

James Staten
With Amazon Web Services and Microsoft Azure now on greater than $2 billion annual run rates and expanding their application services nearly weekly, it’s starting to look tougher than ever for traditional hosters, enterprise cloud players and managed service providers to compete against them. When you just can’t see how to win, the better option might just be not to try.
 
That seems to be the new trend in enterprise cloud vendor strategies as evidenced this week in moves by Datapipe, Google, and VMware. These moves follow similar shifts in strategy taken by Accenture, Rackspace, and others in the past quarter. The strategies acknowledge a reality that is redefining what they hoped hybrid cloud meant.
 
That reality: Hybrid means Hyperscale +.  
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Update On The DATA Act: Nearing Nine Months

Jennifer Belissent, Ph.D.

Well, it’s now been about nine months, and time to check in on the gestation of the DATA Act.  But before we start on what’s happened since the law passed on May 9, 2014, let’s take a quick look at what it is, and what government organizations have to work with.

This bipartisan legislation – jointly sponsored by two democrats and two republicans – is an effort to modernize the way the government collects and publishes spending information – in particular by establishing standard elements and formats for the data. The new law assigns responsibility for the task, sets out a four-year timetable for implementation, and establishes a strict oversight regime to measure compliance in the adoption of the standards and the subsequent quality and timeliness of the published spending data. That oversight is the big difference between the DATA Act and the previous legislation to improve funding transparency.  This time someone is watching, and the law has teeth.

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European Telco Merger Momentum Gains Strength As Hong Kong’s Hutchison Buys O2 UK

Dan Bieler

Telefónica entered into an exclusivity agreement with Hutchison Whampoa regarding Hutchison’s potential acquisition of the Telefónica subsidiary O2 UK for £10.25 billion in cash, valuing the deal at an estimated 7.5 times 2014 EV/EBITDA. The Hutchison-O2 UK deal — should it complete — will entirely redraw the telco landscape in the UK in terms of market shares. The acquisition of O2 UK will transform Hutchison from the smallest mobile operator with 7.5 million customers to the largest with 31.5 million customers and reduce the number of mobile operators in the UK from four to three.

This development follows on the heels of the announcement by Orange and Deutsche Telekom that they have entered into exclusive negotiations with BT Group regarding a potential divestment of 100% of their shares in EE, their joint venture in the UK. The increased merger activity is not surprising, and we predicted as much in our report Predictions 2015: Telecoms Will Struggle To Align To The CIO's BT Agenda. Still, these deals raise important questions for the European telecoms markets:

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Is Microsoft’s Surface Hub A New Device Category?

Philipp Karcher
with Frank Gillett
 
One of Microsoft’s announcements today is the overhaul of its digital whiteboard formerly called PPI — now rebranded as Surface Hub. Surface Hub is an 84" 4K resolution (or 55" without 4K) all-in-one touchscreen computer with collaboration features for conference rooms. The market for this device is primarily industries with requirements for large screen visualization, which there are many: Manufacturing, healthcare, higher education, publishing, architecture, engineering, and oil & gas being prime examples. 
 
However, digital whiteboards are increasingly attractive to all organizations. We see a bifurcation of conference room equipment for visual communications: On the low end more companies are putting just USB webcams in ad hoc collaboration spaces. On the high end we're getting inquiries from customers taking another look at specialized hardware, but uninterested in telepresence for cost or functionality reasons. For customers creating these specialized collaboration rooms, whiteboarding and application sharing are just as important as video.
 
Three initial impressions from Microsoft’s announcement:
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Microsoft’s Windows 10 & HoloLens Will Return Microsoft To Innovation Leadership; Challenge Will Be Drawing New Mobile Customers

Frank Gillett

Microsoft’s event, Windows 10: The Next Chapter, showcased an impressive vision and plan for: 1) transforming Windows, including free upgrades; 2) gaining relevance in mobile; 3) launching a new computing experience with HoloLens; and 4) reinventing group collaboration with Surface Hub.

Based on what we saw today and on background conversations, Forrester believes that Microsoft’s Windows 10 will persuade enterprises and consumers to upgrade from Windows 7 (something Windows 8 didn’t do) and be an easy upgrade from Windows 8. Getting the world’s 1.5 billion Windows PCs on this new software platform will re-establish Microsoft’s dominance in personal computing with a mobile extension.

The technology advances in Windows 10 include a single and integrated experience across PCs and tablets with a single platform and app store; continuous software improvements, and big security improvements, and a new set of enterprise features. (Forrester clients can get our enterprise perspective in our new report, ‘Microsoft Gets Its Flagship OS Back On Track With Windows 10.) Windows 10 even brings together Windows and Xbox -- giving gamers and game developers access to Xbox experiences on the PC.

HoloLens Is A Powerful New Technology To Deliver Mixed Reality Experiences

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The DATA Act Just Might Fulfill Jeffersonian Hopes For Transparency

Jennifer Belissent, Ph.D.

 “[W]e might hope to see the finances of the Union as clear and intelligible as a merchant’s books, so that every member of Congress, and every man of any mind in the Union, should be able to comprehend them, to investigate abuses, and consequently to control them.”

Thomas Jefferson to Treasury Secretary Albert Gallatin, 1 April 1802

Governments have made enormous progress in improving their transparency – thus increasing accountability. While the “union” is not quite there, implementation of the DATA Act with new standards for financial reporting and data publication will move the bar forward.  In the meantime, local governments demonstrate numerous best practices. Thomas Jefferson would likely give a nod to many of the cities and states that have published checkbook-level details of their budgets. 

Checkbook NYC Demonstrates Transparency

In July of 2010 the New York City Comptroller’s Office launched Checkbook NYC, an online transparency tool that for the first time placed the City’s day-to-day spending in the public domain.  Using an intuitive dashboard approach that combines a series of graphs and user-friendly tables, Checkbook NYC provides up-to-date information about the City's financial condition.

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Four Lessons In Digital Business

Which Public Cloud Platform Is Right For You - Round Two

James Staten
Determining which public cloud platforms your company should standardize on is not a matter of marketshare, size or growth rate. What matters most is fit for purpose - yours. And that’s exactly what our latest Forrester Wave of this market helps you determine. 
 
And the key questions to ask have nothing to do with the vendors in question. They are all about you - your team’s skill sets, needs and requirements. Will you mostly be building lightweight web and mobile applications from common web services you’d rather not recreate yourself? What skills do your developers bring to the problem - deep knowledge of Java and C# but light on the infrastructure configuration and middleware management front? Need to ensure data residency in specific geographies? Compliancy top your concerns list? These factors are far more important than feature by feature comparisons. Ultimately your platform selection needs to match your business requirements, and if our surveys can be trusted, you desire agility and developer productivity over most other concerns.
 
Where Amazon Web Services may best suit your DevOps teams with strong desire to control everything themselves, your web properties team may be far more productive on Mendix or Outsystems.
 
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Software Is At The Heart Of A New Healthcare Revolution

Skip Snow

Automation drove weavers from their looms in the industrial revolution. The Internet’s and tools facilitated the movement of manufacturing process for most software from the high priced markets in the US to India. So too the digitalization of health records combined with the insight that data yields and embed into work flow engines of care delivery will radically change the healthcare ecosystem.

Since I joined Forrester research, in the fall of 2013, my perceptions of what drives change has changed. I thought that the socio-political forces were driving software to change healthcare. Now I think software is driving changes to the socio-economic fabric. While we pundits are busy noticing:

  • EMRs being implemented.
  • Master patient indexes are rolling out.
  • Capabilities shifting to mobile.
  • Insurance companies rolling out tools to better track and communicating with consumers.
  • Startups forging new methods and business models to engage patients.
  • Large consumer companies making moves to gain access to our healthcare data by offering us free tracking tools.
  • Telehealth encounters becoming increasingly important to the administration of care.
  • Big data and cognitive computing changing our understanding of epidemiology and personalized care decisions.
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