Forrester Methodology To Selection Business Intelligence Implementation Service Providers

Boris Evelson

Business Intelligence (BI) pros continue to look for outside professional services. Forty-nine percent of decision makers say their firms are already engaging and/or expanding their engagements with outside data and analytic service providers, and another 22% plan to do so in the next 12 months. There are two main reasons for this sustained trend:

  • The breadth and depth of BI deployments cannot be internally replicated at scale. Delivering widely adopted and effective BI solutions is not easy. It requires rigor in methodology, discipline in execution, the right resources, and the application of numerous best practices. No internal enterprise tech organization can claim this wealth of expertise and experience; this only comes after delivering thousands of successful and unsuccessful BI projects — which we believe is solely the realm of management consultants and systems integrators. These partners have collectively accumulated such experience over many years and thousands of clients and projects.
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Security Challenges Drive Growth For IAM Solutions

Jennifer Adams

The world is changing fast, and bring-your-own-device (BYOD) and telecommuting are increasingly becoming the norm, not the exception. This increasingly mobile and flexible workforce creates new security challenges as more and different types of devices are being used in multiple locations. Security and risk professionals must ensure that only the right people get access to the right information at the right time and for the right reasons. Identity and access management (IAM) tools help evaluate who has authorized access to which resources and why.

In our recently published Forrester Data: World Identity And Access Management Software Forecast, 2016 To 2021 (Global), Forrester predicts that the IAM software market will grow to $13.3 billion by 2021, from $7.7 billion in 2016, implying an 11.5% CAGR.

While IAM has traditionally focused on access for employees and business partners, we actually expect customer identity access management (CIAM) to be one of the fastest growing IAM niches. CIAM requires a delicate balance between security measures that are strong enough but don’t detract from the customer experience. As a bonus, data collected by CIAM tools can help with customer retention and drive profitability. As companies learn to leverage this data, we expect 19.5% annual CIAM software growth over the next five years.

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For Better Security Operations, Speak to the Pack in its Native Tongue

Chase Cunningham

I have a huge German Shepherd that ranks only slightly behind my human children when it comes to being spoiled and how much attention he gets.  I’ve been working on training him for nearly a year now, and he amazes me with how intelligent he is. He knows all the basics: sit, stay, here, lay down, etc. But he also picked up detecting scents very quickly and is learning to detect things with his nose that I can’t even see with my eyes. And he does all of these things faster than most kids learn to break the Netflix password.  

The other day, working with him on his training points, I thought to myself, “Woah, my dog speaks human.” Not just English either. He speaks German (that’s the language he's trained in), and he totally understands it. I realized the problem is that I don't speak “Dog.” My dog knows about 30 human words, and they are words in a language his master has no business trying to pronounce, mind you. But he knows what those words mean, and he gets the tasking or request down every time they're uttered. He could look at me for an hour and bark, growl, howl, yip, or yelp constantly, and he could be telling me the cure for cancer and I wouldn’t know it.  

OK that’s interesting, but what does it have to do with better communication among techies?

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DevOps, Invest For Velocity And Quality!

Robert Stroud

Delivering exceptional customer experiences and product for your business take speed and flexibility. More than ever before, speed and flexibility are required from every part of your organization, business and IT alike. DevOps provides your business leaders, enterprise architects, developers and I&O leaders a philosophy to achieve, not only the velocity that customers desire but also drive innovation and enforces quality. One example is ING. The company is undergoing a major digital transformation in which DevOps is a primary driver supporting their transformation. ING CIO Ron van Kemenade has initiated DevOps as the vehicle to aggressively support ING’s evolving customer needs. At ING, technology is the beating heart of the bank.[i]

DevOps requires a transition from technical silos to product centered teams

Effective DevOps will require the tearing down of the technology based silos within an organization.  Instead, teams need to focus on the products (or service) delivered and be empowered to own the complete lifecycle.  Key performance metrics such as such as availability, the number of features added are used to measure the speed and quality of how these product centered teams work.  In some organizations, the team may even own support of the designed and delivered services.  This integrated product team is a fusion of developers, infrastructure & operations, quality assurance, and release managers into a single team that works on the entire pipeline, from commit to deployment. Existing centers of excellence such as DBA’s or security teams will remain and support the DevOps team; in some cases, they might even be allocated to the team for a particular duration. [ii]

Deconstruct silos of automation and replace with full pipeline automation

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Check Out The New Forrester Wave™ Of Leading DRaaS Providers

Naveen  Chhabra

I am pleased to announce that the new Forrester Wave™: Disaster-Recovery-as-a-Service Providers, Q2 2017 for infrastructure and operations professionals is now live! This Wave evaluation uncovered a market in which four providers — Sungard Availability Services, Bluelock, IBM, and iland — all emerged as Leaders, although their strengths differ. Another five providers — HPE Enterprise Services (now DXC Technology), Recovery Point, Plan B, Daisy, and TierPoint — are Strong Performers. NTT Communications is a Contender.

To evaluate these vendors, we developed a comprehensive set of criteria in three high-level buckets: current offering, strategy, and market presence. The criteria and their weightings are based on past research and user inquiries. In addition to typical user demands, this Forrester Wave™ evaluation also has a few thought-provoking criteria such as the provider’s capability to deliver security services, real-time views through a readiness score, automated change management, and orchestration-led enterprise application recovery.

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Demise of OpenStack Innovation Center does not mean demise of OpenStack

Paul Miller

The ever-dependable Barb Darrow at Fortune reported late last week that the OpenStack Innovation Center (OSIC) is to shut down. Cue wailing, gnashing of teeth, and portents of doom. But this may not be quite so bad as it appears, because the OpenStack Innovation Center isn’t nearly so critical to the open source cloud computing project as its name might imply.

Before I joined Forrester I used to post a short thought (almost) every day, commenting on some piece of news that caught my interest. The last of these, on 24 July 2015, was concerned with the then-new OpenStack Innovation Center.

I was unimpressed.

You see, the OpenStack Innovation Center isn’t an initiative of the OpenStack Foundation. Despite the name, it was only a joint initiative of two contributors to the OpenStack project - Intel and (OpenStack co-founder) Rackspace. They set up some clusters, for developers to test code. And they did some work to make OpenStack more enterprise-ready. Both efforts were useful, for sure. But both of these things were already happening in plenty of other places.

To call this useful but far-from-unique contribution the OpenStack Innovation Center seemed - to me - unwise. It almost - to me - smacked of hubris. It was a bit silly. It was another example of marketing spin far exceeding any discernible reality on the ground.

Now? It seems an own-goal that the Foundation and its backers might so easily have side-stepped.

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A One-Year I&O Transformation

Milan Hanson

Back when I worked in I&O we weren’t very popular. Not personally, mind you, but as a team. Why? Because we seldom satisfied user requests quickly, and sometimes not at all.  We were the defenders of stability, resistant to change.  Just maintaining the technology every day - “keeping the lights on” - took a lot of manual effort.  We chased down a lot of defects, and then we struggled to get fixes created and put into production. Sometimes the fix created a worse problem. It wasn’t a lot of fun, the pressure was grueling, and one by one we moved on to other jobs.

So today when I tell clients about transforming I&O from an under-appreciated cost center to a respected strategic advisor, I understand their skepticism. What does it take? For starters:

  • You have to change the monitoring and analytics technology.
  • You have to change the attitudes of the people within I&O.
  • You have to change the perception of I&O across the organization.

Those are not small changes, and cultural changes move especially slowly. Or do they?

The I&O team at Dixons Carphone, a UK technology retailer, transformed in a year. Yes, one year. With a motto of “say yes more,” Dixons Carphone I&O went all-in on customer focus and agile operations:

  • Rather than using a lengthy RFP process, monitoring technology proven effective in one business unit was extended across the organization.
  • Rather than focusing on technology health, the focus was shifted to customer experience.
  • Rather than focusing solely on the needs of consumer customers, attention was also given to the needs of internal users, line-of-business managers, and executives.
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Is Business Intelligence (BI) Market Finally Maturing? Forrester Three Big BI Market Predictions

Boris Evelson

No. The buy side market is nowhere near maturity and will continue to be a greenfield opportunity to many BI vendors. Our research still shows that homegrown shadow IT BI applications based on spreadsheets and desktop databases dominate the enterprises. And only somewhere between 20% and 50% of enterprise structured data is being curated and available to enterprise BI tools and applications.

The sell side of the market is a different story. Forrester’s three recent research reports are pointing to a highly mature, commoditized and crowded market. That crowded landscape has to change. Forrester is making three predictions which should guide BI vendor and BI buyer strategies in the next three to five years.

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Uber....Pepsi....The Ringling Brothers Circus..... Our Values based analysis...

Henry Peyret

Three very different brands with an unfortunate commonality: Each has recently incurred the wrath of a growing segment that Forrester calls the values-based consumer.

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Google Next 2017 Review: Google Cloud Is A Serious Contender In the Public Cloud Space

Nigel Fenwick

With Dan Bieler and Glenn O'Donnell

In the last few years, Google has made concerted efforts to target the enterprise cloud computing space. At Next 2017, more than 11,000 customers, partners, developers, and analysts joined Google in San Francisco to learn more about Google Cloud’s latest enterprise updates. We compiled this post following a review of the event with all the Forrester analysts who attended. Here’s our quick assessment from a CIO and CTO perspective:

Google Cloud’s enterprise pitch as a public cloud vendor has potential for tech leaders. Google Cloud primarily competes with AWS, Azure, and IBM in the cloud platform segment. Our impression is that Google offers superior technology compared with many other vendors in the enterprise space – but not all. Google has a good IaaS story, but its PaaS capabilities lag behind AWS. Google is not about to dethrone AWS or Azure right now, but it has a good chance to become a powerful competitor to them as it expands globally.

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